Effective May 8, 2018
Our registered users (“Members”) use Services to manage clinical trials, collect electronic data, get information, etc. Content and data on some of our Services is viewable to non-members (“Visitors”).
Shanhu will be the controller of your personal data provided to, or collected by or for, or processed in connection with our Services; you are entering into the User Agreement with Shanhu.
You provide data to create an account with us.
To create an account you need to provide data including your name, email address and/or mobile number, organization, role and a password.
We collect personal data from you when you provide, post or upload it to our Services, such as when you fill out a form, (e.g., with demographic data).
You don’t have to post or upload personal data; though if you don’t, it may limit your ability to manage clinical trials over our Services.
Others may post or write about you (e.g. PM may request accounts to CRA and site staff). Customers and partners may provide data to us.
We receive personal data about you when you use the services of our customers and partners, such as sponsors, CROs and other organization request accounts for you.
We log your visits and use of our Services, including mobile apps.
We log usage data when you visit or otherwise use our Services, including our sites, app and platform technology (e.g., our off-site plugins), such as when you view or click on content (e.g., learning video) or ads (on or off our sites and apps), perform a search, install or update one of our mobile apps, share articles or apply for jobs. We use log-ins, cookies, device information and internet protocol (“IP”) addresses to identify you and log your use.
We collect data through cookies and similar technologies.
We receive data from your devices and networks, including location data.
When you visit or leave our Services (including our plugins or cookies or similar technology on the sites of others), we receive the URL of both the site you came from and the one you go to next. We also get information about your IP address, proxy server, operating system, web browser and add-ons, device identifier and features, and/or ISP or your mobile carrier. If you use our Services from a mobile device, that device will send us data about your location based on your phone settings. We will ask you to opt-in before we use GPS or other tools to identify your precise location.
If you communicate through our Services, we learn about that.
We collect information about you when you send, receive, or engage with messages in connection with our Services. For example, you leave message in our wechat public account.
We are improving our Services, which means we get new data and create new ways to use data.
We use your data to provide, support, personalize and develop our Services.
How we use your personal data will depend on which Services you use, how you use those Services and the choices you make in your settings. We use the data that we have about you to provide and personalize, our Services (including ads) so that they can be more relevant and useful to you and others, e.g. we provide specific functionality based on your role.
Our Services help you manage clinical trials, collect data, get information etc., so that be more productive.
We use your data to authorize access to our Services.
Our Services allow you to stay in touch and up to date with colleagues, partners, clients, and other professional contacts in clinical trials.
Our Services allow you to stay informed about study or site status you are authorized to. Our Services also allow you to improve your professional skills, or learn new ones in managing clinical trials. We use the data we have about you (e.g., data you provide, data we collect from your engagement with our Services and inferences we make from the data we have about you), to recommend relevant content to help you know your study status on our Services.
Our Services allow you to collaborate with colleagues, and other users in same clinical trial, e.g. supplies manager, site staff, project manager, CRAs, etc.
We contact you and update your study information. We offer settings to control messages you receive in email sent by system.
We develop our Services and conduct research.
We use data, including public feedback, to conduct research and development for the further development of our Services in order to provide you and others with a better, more intuitive and personalized experience.
We make clinical trials smart and help users be more productive and successful in clinical trial management. We use available data to research clinical trial management, key points, to provide relevant reports on our Services. In some cases, we work with trusted third parties to perform this research, under controls that are designed to protect your privacy. We publish or allow others to publish clinical trial insights, presented as aggregated data rather than personal data.
Polls and surveys are conducted by us and others through our Services. You are not obligated to respond to polls or surveys, and you have choices about the information you provide.
We use data to help you and fix problems.
We use the data (which can include your communications) to investigate, respond to and resolve complaints and Service issues (e.g., bugs).
We use data to generate aggregate insights.
We use your data to produce and share aggregated insights that do not identify you.
We use data for security, fraud prevention and investigations.
Some data (e.g. name, email, phone number) that you include on your profile and relevant content you post on our Services will be seen by others, e.g. notice, notifications.
Partial data of your profile is visible to the Members in the same clinical trial on our Services so that clinical trial can be managed efficiently.
All clinical trial relevant information will be archived accordingly to clinical trial regulations, including your login trail, operation history and notifications sent by system.
We share your data across our different Services and Shanhu-affiliated entities.
We may use others to help us with our Services.
We use others to help us provide our Services (e.g., maintenance, analysis, audit, payments, fraud detection, marketing and development). They will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.
We may need to share your data when we believe it’s required by law or to help protect the rights and safety of you, us or others.
It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you, (3) investigate and defend ourselves against any third-party claims or allegations, (4) protect the security or integrity of our Service (such as by sharing with companies facing similar threats); or (5) exercise or protect the rights and safety of Shanhu, our Members, personnel, or others. We attempt to notify Members about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge every demand.
We keep most of your personal data for as long as your clinical trial is active and during archived period required by clinical trial regulations.
We retain your personal data while your account is in existence or as needed to provide you Services. This includes data you or others provided to us and data generated or inferred from your use of our Services. Even if you temporarily or forever quit from your clinical trial, we will retain your information according to clinical trial regulations.
You can access or delete your personal data. You have many choices about how your data is collected, used and shared.
We provide many choices about the collection, use and sharing of your data, from deleting or correcting data you include in your profile and communication controls. We offer you settings to control and manage the personal data we have about you.
For personal data that we have about you:
Visitors may also contact us using the contact information below, and we will consider your request in accordance with applicable laws.
We keep some of your data even after you close your account.
If you choose to close your Shanhu account, we generally delete closed account information according to clinical trial regulations, except as noted below.
We retain your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our User Agreement, or fulfill your request to “unsubscribe” from further messages from us. We will retain de-personalized information after your account has been closed.
Information you have shared with others (e.g., through notifications, notice) will remain visible after you closed your account or deleted the information from your own profile or mailbox, and we do not control data that other Members copied out of our Services. Your profile may continue to be displayed in the services of others (e.g., in archived clinical trial relevant information) until it meets all clinical trial regulation requirements.
We monitor for and try to prevent security breaches. Please use the security features available through our Services.
We implement security safeguards designed to protect your data, such as HTTPS. We regularly monitor our systems for possible vulnerabilities and attacks. However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Please visit our Wechat public account for additional information about safely using our Services.
We store and use your data outside your country.
We process data both inside and outside of the People’s Republic of China and rely on legally-provided mechanisms to lawfully transfer data across borders. Countries where we process data may have laws which are different, and potentially not as protective, as the laws of your own country.
We have lawful bases to collect, use and share data about you. You have choices about our use of your data.
At any time, you can withdraw consent you have provided by going to settings.
We will only collect and process personal data about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you (e.g. to deliver the Shanhu Services you have requested)) and “legitimate interests”.
Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object. If you have any questions about the lawful bases upon which we collect and use your personal data, please contact our Data Protection Mail email@example.com.
You can contact us or use other options to resolve any complaints.
If you have questions or complaints regarding this Policy, please first contact firstname.lastname@example.org or leave message on our Wechat public account online. You can also reach us by physical mail.
Room 504A, 112 LiangXiu Road, China (ShangHai) Pilot Free Trade Zone, Pudong New District, Shanghai (201203) Email. email@example.com Contact. +400-1616-835
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