Look forward to making a better future together with you.

Job Opportunity

Project Manager

Job Description

(Sr.)Project Manager is 1st main point to customers and technician, responsible for managing study and providing proper resolution based on protocol and user requirements and work together with technician to ensure solution implemented smoothly.

Reporting
(Sr.)Project Manager reports to Director, Operations.

Responsibilities

· Responsible for study management and providing IT solution and expertise
· Responsible for discuss and finalize user requirements with customer
· Responsible for working together with technician to implement the solution
· Responsible for check the solution work correctly
· Responsible for supporting customer UAT
· Responsible for communicating the system go live with customer
· Responsible for teleconference training to end users/customers
· Responsible for interviewing, instructing, performance review of project associate
· Responsible for collecting needs and feedback to technician to continuously improve products and solution
· Assist director in department management

Requirements

Education and Work Experience

· The Bachelor and above in Bioengineering, Bioinformatics, Computer Science, Software Engineering, Informatics, Project Management and related major
· Relative working experience preferred
· Project Management related Certification preferred

Knowledge and Skills
· Excellent in MS Office Suite, WORD, PPT, EXCEL etc
· Good Knowledge in Project Management
· Good Communication Skill
· Good Task Management and Time Management Skill
· Execution Capability
· Problem-Solving Capability
· Multiple Projects Management Capaiblit



Project Associate

Job Description
Project Associate is 1st main point to customers and technician, responsible for managing study and providing proper resolution based on protocol and user requirements and work together with technician to ensure solution implemented smoothly.

Reporting
Project Associate reports to (Sr.) Project Manager, Operations.

Responsibilities

· Responsible for task management and complete assigned by project managers
· Responsible for collecting needs and feedback to technician to continuously improve products and solution
· Assist project manager in discussing and finalizing user requirements with customer
· Assist project manager in discussing and finalizing user requirements with customer
· Assist project manager in checking the solution work correctly
· Assist project manager in supporting customer UAT
· Assist project manager in answering questions and resolving problems from customer
· Assist project manager in other relevant tasks

Requirements


Education and Work Experience
· The Bachelor and above in Bioengineering, Bioinformatics, Computer Science, Software Engineering, Informatics, Project Management and related major
· Relative working experience preferred

Knowledge and Skills
· Excellent in MS Office Suite, WORD, PPT, EXCEL etc
· Good Knowledge in Project Management
· Good Communication Skill
· Good Task Management and Time Management Skill
· Execution Capability
· Problem-Solving Capability
· Multiple Projects Management Capaiblity



Customer Service Specialist

Job Description
Customer Service Specialist is responsible for responding to customer enquiries via several channels (Telephone, Email, WeChat etc.), resolving customer issues in a timely manner.

Reporting
Customer Service Specialist reports to Operation Responsible.

Responsibilities
·Respond to customer enquiries via several channels (Telephone, Email, WeChat etc.), communicate with customers in Mandarin or English
· Be familiar with our products, provide correct information regarding products/services and other related enquiries to improve customer satisfaction
· Collect customers’ feedback, keep a record, organize the information and report it to Operation Responsible
· Assist Operation Responsible in other relevant tasks

Requirements
Education and Work Experience
· College degree or above
· English major preferred
· Relative working experience preferred

Knowledge and Skills
· Excellent verbal and written communication skills in Mandarin and English
· Excellent in MS Office Suite, WORD, PPT, EXCEL etc
· Good problem-solving capability
· Good sense of customer orientation, patience and responsibility
· Able to work on shift



Administration Assistant

Job Description
Administration Assistant is responsible for administration management, supporting colleagues in operations and technical department in document management.

Reporting
Administration Assistant reports to Administration Responsible.

Responsibilities

· Responsible for task management and complete assigned by project managers
· Responsible for collecting needs and feedback to technician to continuously improve products and solution
· Assist project manager in discussing and finalizing user requirements with customer
· Assist project manager in working together with technician to implement the solution
· Assist project manager in checking the solution work correctly
· Assist project manager in supporting customer UAT
· Assist project manager in answering questions and resolving problems from customer
· Assist project manager in other relevant tasks

Requirements

Education and Work Experience
· The Bachelor and above in Bioengineering, Bioinformatics, Computer Science, Software Engineering, Informatics, Project Management and related major
· Relative working experience preferred

Knowledge and Skills
· Excellent in MS Office Suite, WORD, PPT, EXCEL etc.
· Good Knowledge in Project Management
· Good Communication Skill
· Good Task Management and Time Management Skill
· Execution Capability
· Problem-Solving Capability
· Multiple Projects Management Capaiblity


Join us in the struggle for a better tomorrow

Shanhu Health is is a growing service provider of clinical systems in China. We are the first to specialize in Interactive Response Technology (IRT), and leverage this expertise to offer clinical trials systems that are reliable, effective, quick to build/update, and cost-effective. Our vision is to be one of the most respected health company to deliver high quality innovative products and services in clinical trial industry. Would you like to join us to create a better future? please send your cv to hr@irtone.com.